01Introduction
Welcome to ArabDriver. We respect your privacy and are committed to handling your personal information clearly and securely when you use our website, contact us or request one of our services.
This privacy policy explains how we collect, use, store and protect the information you give us, or that is collected when you use the ArabDriver website and services.
By using the website or contacting us to request a service, you acknowledge that you have read this policy. If you have any questions about how your data is processed, you can contact us using the details at the end of this page.
02Who is responsible for your data
ArabDriver is operated by Zamzam Viajes, which is responsible for the personal data needed to provide private transfers, cars with drivers, day trips and related travel services.
- Brand
- ArabDriver
- Company
- Zamzam Viajes
- Address
- C. de Cartagena, 76, Salamanca, 28028 Madrid, Spain
03The data we may collect
The data we need depends on how you use our services. The information you give us may include:
Contact details
Such as your name, email, phone number and preferred way of contact.
Trip details
Such as your arrival city, destination, travel date, number of travellers and the details needed to carry out your request.
Request details
The information you choose to write in contact forms, booking requests and questions.
Technical information
Such as your device type, browser, IP address and some technical information needed to run and protect the website.
04How we use your data
We use the information you give us for purposes directly linked to providing our services and managing customer contact, including:
- Replying to questions and contact requests.
- Managing booking requests and organising transport and trips.
- Contacting you about the service or any changes to your request.
- Providing support and customer service.
- Improving the website's performance and your experience.
- Protecting the website and services from unauthorised or fraudulent use.
- Meeting legal and regulatory obligations where needed.
05Legal basis for processing
Where European data protection laws apply, personal data is processed on an appropriate legal basis depending on the nature of the processing.
- 1
Providing the service, or steps before providing it
Such as processing the information needed to reply to a booking request or arrange the transport you asked for.
- 2
Legal obligation
When keeping or processing some data is required by law.
- 3
Legitimate interest
Such as protecting our systems, improving our services and preventing misuse of the website, with due regard for your rights and interests.
- 4
Consent
When consent is required for a particular processing, we ask for it in the appropriate way, and you can withdraw it under applicable law.
06Sharing data
We may need to share some information with organisations or service providers working with us, when necessary to provide the service, run the website or meet our legal obligations:
- Transport providers or partners needed to carry out your request.
- Technology, hosting and infrastructure providers.
- Payment providers, when you use a payment service that requires it.
- Official or legal authorities when disclosure is required by law.
When a service provider processes data on our behalf, we choose suitable providers and put the necessary contractual and organisational measures in place, in line with applicable law.
07How long we keep data
We keep personal data only as long as needed for the purpose it was collected for, or as long as the law requires when there is a legal obligation to keep it.
Retention periods may vary with the type of data, the nature of the service, the customer relationship and any relevant accounting, legal or operational requirements.
When data is no longer needed, we take appropriate steps to delete it or make it anonymous, in line with the procedures and obligations that apply.
08Protecting your data
We use appropriate technical and organisational measures to help protect personal data from unauthorised access, loss, alteration or unlawful use.
Although we take appropriate measures to protect information, no electronic transfer or storage of data can be guaranteed 100% secure. We therefore recommend not sending sensitive information that isn't needed through contact forms.
09Your rights
Under applicable law, you may have a number of rights over your personal data, including:
Access
Ask for access to your personal data.
Correction
Ask for inaccurate or incomplete data to be corrected.
Deletion
Ask for your data to be deleted where the law allows.
Restriction
Ask for processing to be restricted in certain cases.
Objection
Object to some types of processing.
Portability
Ask for your data to be transferred where the right to portability applies.
Withdrawing consent
Withdraw consent when processing is based on it.
To exercise any of these rights, email us. We may ask for additional information to verify your identity before acting on the request, to protect your data.
Send your request11Contact us
If you have a question about this privacy policy, or want to exercise one of your rights over your personal data, you can contact us: